Casino Days problems: missing bonus, stuck deposit and rejected documents

“Why was my Casino Days welcome bonus not credited?” Many players see the bonus balance stay at zero because the first deposit did not carry the bonus code or fell below the minimum the offer needs. The deposit problem behind most of these cases is a mismatch between the amount sent and the amount the offer expects.

Welcome bonus and free spins that never arrived

https://casinodays7.org The player finishes the first deposit and the bonus balance still shows nothing, or the free spins are missing from the list.

• The deposit was made without the required bonus code.
• The amount sent was lower than the minimum the offer needs.
• The bonus code was typed with a space or a wrong letter.
• The account was opened without opting in to the offer first.
• A previous bonus is still active on the account.

1. Open the bonus page and confirm the offer you wanted is still shown to you.
2. Compare the amount you sent with the minimum the offer needs.
3. Repeat the bonus code exactly as it appears, with no spaces.
4. Check that you entered the code in the bonus field during the deposit, not after it.
5. Finish or cancel any earlier bonus still running on the account.
6. Ask support to confirm which offer your last deposit was matched to.
7. Write down your account name and the deposit reference before you write to support.

Contact support when the deposit meets every condition and the bonus is still absent after the deposit shows in your balance.

A deposit leaves the bank but never reaches the balance

The bank statement shows the payment as sent, yet the casino balance does not move.

• The payment is still being processed between the bank and the casino.
• The deposit was sent to a payment route that no longer accepts it.
• The bank flagged the payment for a manual review.
• The account details used for the payment did not match the player profile.
• The session timed out while the payment screen was open.

1. Refresh the balance after closing and reopening the browser.
2. Keep the bank receipt showing the payment reference and time.
3. Confirm the payment did not return to your bank as a reversal.
4. Use only payment routes shown inside your own account.
5. Make sure the name on the payment matches the name on the profile.
6. Send support the receipt and the reference from the bank statement.
7. Wait for the reply before sending the same payment again.

Contact support as soon as the bank shows the payment as completed and the balance stays empty.

Deposits and withdrawals declined over limit rules

A deposit or withdrawal is refused with a message about a limit, and the money stays where it was.

• The amount is above the highest single deposit Casino Days accepts from your account.
• The withdrawal is below the smallest amount the cashier pays out.
• The account has reached its daily or weekly deposit total.
• Bonus conditions hold part of the balance back from withdrawal.
• The payment route has its own limit that is lower than the casino one.

1. Lower the amount to the figure shown next to the cashier field.
2. Split a large deposit into smaller ones across different days.
3. Raise a withdrawal to the smallest amount the cashier pays out.
4. Clear any active bonus before you request a withdrawal.
5. Try a different payment route if its limit is the one being hit.
6. Note the exact message so support can see which limit applied.
7. Ask support which limit blocked the request when the amount looks valid to you.

Contact support when the amount fits every limit shown and the request is still refused.

Identity checks that stall or documents that come back rejected

The account stays limited while the identity check sits open or a document is marked as not accepted.

• The photo is blurred, cropped or shows a glare across the text.
• Only one side of a two-sided document was uploaded.
• The document has expired.
• The name or address differs from the profile details.
• The file type or size is not one the upload accepts.

1. Photograph the document on a flat surface in daylight.
2. Keep all four corners and every line of text inside the frame.
3. Upload both sides when the document has two.
4. Send a document that is still valid.
5. Match the spelling of your name to the document exactly.
6. Upload again as a fresh file instead of resending the old one.
7. Keep the confirmation that the upload was received.

Contact support when the document is clear, valid and correctly named but the check stays open.

Keep your profile name, address and payment details identical everywhere, because that single match prevents most bonus, deposit and verification failures.